We were invited by a large copier and printer manufacturer in the US to investigate why test groups were having problems with the sourcing and management of test materials.      We started by visiting 35 different test groups to identify why they were having problems. Below is a list of the main problems these groups identified and the actions we have taken to rectify these: Services Benefits Dedicated staff to deal with enquiries One source for all test requirements Paper market information Reduced lead times Special sourcing Reduced freight costs Reduced lead times Lower inventory Confirm mill for continuity Reduced admin work Stock rotation Assured quality and continuation of mill, date, condition Export packing Time freed to concentrate on core activity, producing quality products to set launch dates Environmental conditions Customs' marking Result Batch number referencing 98% customer satisfaction. Separate stockholding for individual tests to reduce lead times End of test stock consolidation Customer reports << back to previous page